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For Your Information

Coronavirus Information:

If you are experiencing a hardship and need assistance with your loan payments, please fill out the form available HERE.

Return to regular, limited lobby hours:

June 26, 2020: Our Woodland Pond Office in New Platz will be open on Tuesdays, from 9:00 am – 1:00 pm, beginning June 30, 2020.

June 26, 2020 - We know you’ve missed us as much as we’ve missed you and we are happy to announce that we are returning to our regular lobby hours at all of our branches. Please keep the following points in mind, when visiting us:

  • Our doors will remain locked and a limited number of members will be permitted inside lobbies at one time, based upon social distancing requirements. Members will be asked to wait outside and following 6-foot distancing rules, until it is their turn to enter the building.
  • You may knock on the door, or ring the bell and someone will be with you as quickly as possible.
  • Everyone entering the building will be required to wear a face covering, that covers their nose and mouth, with the exception of those two years of age and younger. Prior to entering the lobby, you will be asked to lower your face covering and show identification. Once inside, you may be asked to lower your face covering a second time and show your identification to the person assisting you.
  • If you need assistance with transactions that require the help of a Loan Officer or a Member Service Representative, please call the branch you wish to visit to make an appointment.
  • In an effort to assist members as efficiently as possible, please enter the branch alone. If you need to bring someone inside with you, please stay together, wear a face covering and follow social distancing guidelines.

At Ulster Federal Credit Union, we have been following the recommendation of the Department of Health and the direction of Governor Cuomo, by practicing social distancing, good hygiene habits and proper handwashing technique. Please review the COVID-19 health assessment poster, prior to visiting any of our branch offices. If you feel ill or have a fever, please stay home for your health and wellbeing, as well as the health and wellbeing of our staff and other members.

We know this has been a long and difficult process for everyone and ask that you please be patient. We are doing our best to meet everyone’s needs, as efficiently as possible. The health and safety of our community is top-priority and we are doing what we can to keep everyone safe.

Beginning Monday, June 29th, lobby and drive-thru hours are as follows:




Monday - Wednesday

8:30 am – 4:30 pm

8:00 am – 5:00 pm


8:30 am – 5:30 pm

8:00 am – 5:30 pm


8:30 am – 6:00 pm

8:00 am – 6:00 pm


8:30 am – 1:00 pm

8:30 am – 1:00 pm