For Your Information

CardNav Information

CardNav

What is CardNav?

CardNav technology enables superior control, security, and financial visibility via your mobile phone. You control when and where your cards can be used, as well as view and act on instant alerts when transactions are processed. You also can perform card management functions such as turning the card on/off, and perform basic mobile banking functions such as view balances and transactions, transfer funds between accounts linked to a card, and search for nearby ATMs.

What are the benefits of CardNav?

  • Control when and where your card is used
  • Receive near-real-time notifications to alert you of any unauthorized use
  • Secure your accounts by locking your card when not in use and unlocking for use
  • Control dependent purchases to avoid misuse

FAQs:

Does the app require me to authenticate each time the application is started or accessed?

After the initial registration and two-factor authentication, you will only need to log in with your user ID and password or a four-digit pass code if the application’s session has timed out.

Can the app be controlled from a desktop or laptop computer?

No, this is a mobile app and is controlled by a smartphone or iPad.

Whom do I contact for CardNav support?

Please contact us directly with any support questions.

Will CardNav work outside the U.S.?

Yes. If your phone works, the app will work.

Does location functionality depend on phone signal?

An alert is triggered or a control is initiated by in-store transactions that occur outside of the area where your primary mobile device is located. The mobile device must have location services (GPS) enabled with permission to use the current location. If your phone is turned off, without cellular service, or does not provide GPS location coordinates it will use the last saved GPS location.
However, if this situation occurs for more than eight hours, CardNav temporarily ignores the My Location policies. Transactions would not trigger alerts or control denials based on My Location preferences during this time; however an alert would be generated informing
you that a transaction was conducted.

How long can I leave a card “off”?

- You can turn your cards off, leave them off as long as you want to, and only turn them back on when you want to perform transactions.

How many cards can each user set up?

- There is no limit to the number of cards that you can set up, as long as the account is with a credit union offering CardNav.

If I have two credit union accounts and a debit card with each, can I manage the different cards from the same CardNav account?

- A separate CardNav account would be required for each card that belongs to a different credit union.

Are the in-app notifications via push, or do you have to be logged in?

- Notifications are push notifications in app. You do notneed to be logged in.

Does the app time out (log off) after a period of time?

- Yes, however, we recommend as a best practice that you set up a passcode, which requires entry of a 4-digit code
every time the app is launched and every time the app comes to the foreground.

What if I have my card turned off and a recurring utility bill wants to charge my card? Will that transaction be denied?

- When the card is off, most card transactions are denied by CardNav and alerts are generated for attempted transactions. However, Auto-pay transactions and credits (deposits, returns and reversals) are exempt from this high-level control.

How Do I Get Started? How do I sign up?

- You simply download the CardNav application onto your smartphone from the Apple iTunes App Store or Google Play store by searching for “CardNav.” You will then enroll into the system by presenting card credentials and going through additional user-verification checks.
Once enrolled, you can specify preferences for alerts and controls for each registered card within the intuitive mobile application.

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